A Legal Disclaimer

At PM+ (Project Management + Surveys Ltd), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services. Please read the following policy carefully to understand our views and practices regarding your personal data and how we handle it.

1. Who We Are PM+ (Project Management + Surveys Ltd)
Registered Office: 128 City Road, London, EC1V 2NX
Email: info@wearepmplus.com
Phone: [Insert Phone Number]
PM+ is a company specialising in project management and surveying services, including but not limited to damp and mould surveys, structural engineering surveys, and drone surveys. We act as a Data Controller when we collect and process personal data from users of our website and clients who use our services.

2. What Personal Data We Collect
We may collect and process the following types of personal data:
2.1 Personal Data You Provide
Contact Information: Name, address, email address, and phone number, when you complete a contact form, sign up for our newsletter, or engage with our services.
Enquiry Information: Details provided through any communication, such as email correspondence, service enquiries, or complaints.
2.2 Automatically Collected Data
Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, including traffic data, location data, weblogs, and other communication data. This information is collected using cookies and similar tracking technologies (see Section 7 on Cookies).
2.3 Sensitive Personal Data
We do not actively collect sensitive personal data (such as health information or data about criminal offences) unless necessary for the performance of a specific service and with your explicit consent.

3. How We Use Your Personal Data
We may use your personal data for the following purposes:
3.1 To Provide Our Services
To respond to your enquiries and requests.
To fulfil our contractual obligations when providing project management or surveying services.
To manage payments and invoices.
3.2 For Marketing and Communications
To send you information and updates related to our services.
To provide you with newsletters or other content that you have subscribed to.
You can opt out of marketing communications at any time by contacting us or following the unsubscribe link in the emails.
3.3 Website Analytics
To improve our website, services, and user experience by analysing usage patterns and technical performance.
To monitor and ensure the security of our website.
3.4 Legal and Regulatory Obligations
To comply with legal obligations, including record-keeping, audits, and data protection requirements.
To respond to requests from regulatory authorities, law enforcement agencies, or in relation to legal proceedings.

4. Legal Basis for Processing Your Data
We process your personal data under the following lawful bases:
Consent: Where you have provided your explicit consent for us to process your data, such as when subscribing to marketing communications.
Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where we need to process your data to comply with legal obligations, such as tax or regulatory requirements.
Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services and running our business effectively, and where your interests and fundamental rights do not override those interests.

5. Sharing Your Personal Data
We do not sell, trade, or rent your personal data to third parties. However, we may share your personal data with the following categories of recipients:
Service Providers: We may share your data with third-party service providers that assist us in providing our services, such as IT support, hosting, payment processing, or email marketing services. Legal and Regulatory
Authorities: We may disclose your data to authorities where required by law or for the purpose of legal proceedings.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your personal data to the new owners or acquiring company. We take steps to ensure that third parties who process your data on our behalf comply with data protection laws and provide sufficient guarantees regarding the protection of your data.

6. How We Protect Your Data
We are committed to keeping your personal data secure. We have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, or disclosure. These include:
Encryption of data where appropriate.
Secure servers and firewalls.
Access controls and authentication procedures.
However, please note that the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted via our website.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behaviour on our website. Cookies help us to improve your experience, track website usage, and analyse traffic.
7.1 Types of Cookies
Essential Cookies: These are necessary for the website to function properly and cannot be disabled.
Performance Cookies: These allow us to monitor and improve the performance of our website.
Functional Cookies: These enable enhanced functionality and personalisation.
Targeting/Advertising Cookies: These may be used to deliver advertisements relevant to you and your interests.
You can control the use of cookies through your browser settings or opt-out of certain cookies through our cookie management tool. Please note that disabling cookies may affect the functionality of the website.

8. How Long We Retain Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Service Data: Retained for the duration of our contract with you, plus any statutory retention periods (e.g. tax or legal requirements).
Marketing Data: Retained until you opt out of receiving communications from us.
Website Analytics Data: Retained for a reasonable period to analyse and improve our website’s performance.

9. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time. To exercise any of these rights, please contact us at [Insert Email Address]. We will respond to your request within one month, subject to any extensions permitted under applicable law.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and notify you of significant changes where required by law.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: PM+ (Project Management + Surveys Ltd) [Insert Company Address] Email: [Insert Email Address] Phone: [Insert Phone Number] This Privacy Policy was last updated on [Insert Date].